How to not buy an ebook.

First, do not listen to your 14-year old son's request for a copy of the "Skies of Arcadia: Legends" guide book printed by Prima Games in 2003.

Second, do not look it up on Amazon.ca and be staggered to find it offered for sale, used, by two profiteering Marketplace Sellers for $281.21 (Low Price!) or $900.18.

Third, do not look up the title and find out it is available as an e-book direct from the publisher, Prima Games, a subsidiary or affiliate or relative or something of Random House.

Fourth, do not pay $9.99 to download the ebook version from PrimaGames.com then spend 2 hours on dial-up downloading a 20mb file, twice, only to have it fail to get the unlock code to open its encrypted files, leaving you with only access to the 10 free pages which you cannot print.

Fifth, do not e-mail eGuidesupport@primagames.com, or if you do, do not be surprised when the e-mail bounces.

Sixth, do e-mail Random House at ecustomerservice@randomhouse.com and ask them what connection they have to Prima Games and why they aren't either removing the ebook or ensuring the unlock codes are still going out.

Follow-up: Random House had better luck contacting someone at Prima than I did. I received the unlock code July 14.